How to Create an App in Microsoft Teams?
We are going to create an App in Microsoft Teams and will use Bot ID from the D365 Omnichannel Application. The same app we will use for chat.
Follow the step-by-step process:
1. log in to: https://teams.microsoft.com/
2. Click on 3 dots (...) and open Developer Portal
3. Click on Add
4. Once Added -> Navigate to App Studio -> and Click on Create a new app
5. Fill in all the details as shown:
a) App Details: Click on Generate and Generate AppID
b) Navigate to Capabilities and Click on Bot -> SetUp Bots -> and then Click on Save
Navigate to D365 Instance where you are setting up the MS Teams Channel -> Copy Bot ID
Navigate back to MS teams -> Paste it as shown below:
c) Navigate to Finish and Click on Test and distribute
Click on Submit:
Click on View Status:
6. Open Microsoft Teams admin portal to approve the App which you have submitted for approval:
Navigate to Teams apps -> Click on Manage apps
Search App name as shown -> Select and click on Allow button:
Open it and click on publish button:
7. Once published -> navigate back to the Microsoft Team site -> Click on view status
Open it and click on Add it and use it for a chat:
Refer to my other blogs for Integrating with Different channels in D365 Omnichannel.
That's it...
Thank you ...
Happy Learning...
